Refund policy

Refund & Return Policy

At HARSIO, we strive to deliver high-quality products and a smooth customer experience. Please read our policy carefully before placing an order.

1. Return & Refund Eligibility

  • Returns or refunds will only be considered if a valid issue is reported within 48 hours of delivery.

  • To process any request, customers must provide a clear unboxing video showing:

    • The sealed package before opening

    • The entire unboxing process

    • The issue or defect clearly visible

Requests without an unboxing video may not be eligible for return or refund.

2. Conditions for Approval

  • The product must be unused and in its original condition.

  • The issue must be related to:

    • Damaged product

    • Manufacturing defect

    • Incorrect item received

We do not accept returns for:

  • Change of mind

  • Minor variations in color/finish (due to manufacturing process)

  • Normal wear and tear

3. Resolution Process

Once your request is reviewed and approved, we will take appropriate action, which may include:

  • Replacement of the product

  • Partial refund

  • Store credit

We will make our best effort to provide a fair and reasonable resolution.

4. Right to Reject Requests

HARSIO reserves the full right to approve or reject any return or refund request based on the evidence provided and internal quality checks.

5. Non-Returnable Items

Certain items may not be eligible for return due to hygiene, customization, or usage factors.

6. Contact Us

To request a return or report an issue, please contact us within 48 hours of delivery:

  • Email: info@hsitenterprise.in

  • Instagram: harsio_store

By placing an order with HARSIO, you agree to this Refund & Return Policy.